Please see some of most frequently asked questions below.

How Many Sessions of Online Therapy Will I Need?
The honest answer is “at this stage, we don’t know”. We will have a good understanding of approximately how many sessions will be needed following the initial assessment. The types of therapy that we offer are time-limited; typically between 6-20 sessions. However, if a problem is long-standing (has been around for many years) or you have multiple difficulties, therapy can last longer than 20 sessions. Duration of therapy depends on the nature of your problems and on progress.
Does Online Therapy work?
Online therapy is seen by many as a convenient and flexible way of being able to access counselling from the comfort of one’s own home. With technology ever modernising, remote means of communication is now so good that there have been several studies indicating that online support is just as effective as traditional counselling face-to-face. For example, Dr. Kessler and colleagues found that online therapy was appropriate for clients with severe symptoms of depression when delivered in real-time.
How Often Do I Need to Attend Online Therapy?
The frequency of online therapy requirements can vary. Most sessions are once weekly at the start of treatment, however, sometimes, when people are very low, it can be helpful to have two sessions per week, and then gradually decrease the frequency with progress. Once you start to feel better we will discuss reducing the frequency of our sessions to every fortnight, etc. When you feel ready to end therapy, we can plan some follow-up appointments to help you maintain the progress you have made, usually at 3 and 6 month intervals.
Who Can Refer For Online Therapy?
As well as self-referrals,  Counselling Psychology Online accept referrals from GPs, Consultant Psychiatrists, other Health Professionals, Employers, and Occupational Health Departments.
Will Anyone Else Have To Be Involved In My Online Counselling?
No. Nobody else has to know that you are seeking therapy; however, if we both agree that you would benefit from an antidepressant, we would normally refer you to your GP. Some people like their GP’s to be aware that they are seeking treatment; if you would like us to write to your GP informing them that you are seeing me for therapy, we would be happy to do so.
Is Everything Discussed During Online Counselling Confidential?

During online therapy, everything you tell us is confidential, however, sometimes, to help us to help you better, we may discuss you with our supervisors. Our supervisors are bound by the same ethical guidelines regarding confidentiality as we are. We will not disclose your details to a third party without your prior consent, except under the following circumstances:

1) if, in our opinion you are at risk of hurting yourself

2) if, in our opinion, you present a risk to others.

Under these circumstances, we reserve the right to inform appropriate external agencies, normally your GP (as in circumstance 1) or the police (as in circumstance 2).

In the event that we need to disclose information to a third party, we will always try to discuss this with you beforehand.

Why Should I Choose These Types Of Therapy Over Other Therapies?
There are a lot of “talking therapies” available, with some offering longer-term therapy (traditionally, psychoanalysis lasts over one year). The types of therapy we offer are recommend by NICE (The National Institute for Clinical Excellence) as the treatments of choice for depression and anxiety related difficulties. Clinical trials have demonstrated their effectiveness, compared to other talking therapies. They have received a lot of coverage in the media recently because they are shown to be effective in treating a number of emotional and behavioural problems.
Are There Areas of Mental Health Where You Cannot Offer Help?

The types of therapy we offer can help with most emotional and psychological problems. However, currently, we do not specialise in:

  • Psychosis
  • Anorexia Nervosa – when severe/requiring specialist inpatient support.

If you think you may be benefit for support for any of these,  we would refer you to your GP for further guidance.

Will Online Counselling Work For Me?
This is largely dependent on how much time, effort and hard work you are prepared to put into your treatment. We will review your progress regularly and if you do not think you are making progress, we can discuss the possible reasons why this may be. Therapy is not for everyone; after your initial assessment, if we think you will benefit more from a different approach, we will discuss this with you, and will either provide you with contact details of another service, or we may offer to refer you elsewhere if necessary.
How Much Does Online Counselling Cost?
Counselling Psychology Online offers a free 15 minute consultation by telephone to all new clients. Fees will typically then range from £75 – £110 for each session, lasting 50 minutes.

For those on low-income and students, we do have some concession rates, so please get in touch for more details.

Will I Need Medication If I Am Undertaking Online Therapy? Do You Prescribe Medication?
If we decide that your mood is so low that it is making it difficult for you to concentrate on the therapy, and if your low mood is also making it difficult for you to attend work, or attend to your day to day tasks at home, we can discuss the role of medication. We are not qualified to prescribe medication (most therapists are not qualified). If we thought you would benefit from starting an anti-depressant, or other medication, we would recommend that you visit your GP, or a psychiatrist. They are both qualified to prescribe medication.
Is My Online Counselling Covered By Medical Insurance?
Yes, Counselling Psychology Online are registered with some medical insurance companies in order to cover your referred online therapy: Aviva, AXA PPP, Bupa, Cigna HealthCare and Vitality Health. Please do contact us if you have been referred for psychological therapy by another provider as we can register ourselves with new providers once we have new patient details.
Do Counselling Psychology Online Offer Therapy Around The UK?
Yes, our therapists are based in Surrey, Kent, Staffordshire and Somerset, but given we are online therapists, we can connect to anyone in the UK. We also can offer counselling to clients outside of the UK – our longer opening times of Monday – Friday – 9:00 – 20:30 and Saturday – Sunday – 9:00 – 17:00 mean we can accommodate for some different time zones too.
What Is The Difference Between Talking With A Friend And Talking With A Therapist?
Talking with a friend is very different to talking with a therapist. For starters, in counselling, the focus is entirely on the person receiving support. A therapist will never speak about their own experiences or feelings – whereas in a friendship it is a two way support system, both sharing struggles and listening to one another. Whilst a friend might be able to offer good advice, a therapist is trained in their field to offer non judgemental, confidential support and identifying coping strategies for the best outcome.
Who Do Counselling Psychology Online Offer Online Therapy To?
  • Individual adults (18+)
  • Children and young people
  • Parents
  • Families
  • Couples
What Do I Need To Start Online Therapy?
Very little is needed to get started with online therapy. It can offer a very convenient way to receive support from the comfort of your own property. You will need a device such as a computer, laptop, mobile phone (android device or iPhone) or iPad. Here at Counselling Psychology Online, we can offer sessions through Zoom, Microsoft Teams, Skype and Vsee. Before your therapy, download your chosen video call software and set up an account. We would recommend during the session to have your video camera on, but this is up to you. If anything is unclear regarding the set up, we will talk you through the steps.

It is important that you set up in an environment which feels safe to you, where you can speak in confidence with no distruptions.


Is There a Cancellation Policy?
We ask that you give us 48 hours notice if you wish to cancel your session. Cancellations made after this may incur the full session fee as the time has been reserved for you.
How Long Will I Have to Wait Before I Can Begin my Online Therapy?
We are often able to offer an appointment within a week of you getting in touch with us, depending on your availability.

Do you have questions?

It's not unusual to have questions about what type(s) of therapy may be suitable for you.

We're here to help. Please don't hesitate to get in touch so we can discuss what might help you.